Over the last eighteen months we have been delivering a leadership programme for a client designed to bring about changes in ‘front-line’ practice by leaders changing their leadership/management practice. The organisation is under significant pressure from the industry regulator to make changes and the client’s initial approach was for a very prescriptive, ‘remedial’, parent/child style programme but by taking some time to step back from the issue and consider alternative approaches it was agreed that a facilitative, adult/adult style was much more likely to be effective. At this stage well over a hundred managers have been through the programme and it has a 99% Net Promoter Score i.e. participants would recommend it to a colleague. And so far the regulator has also been happy with the changes they are seeing being implemented and embedded.
If y would like to know more about our work with leaders and managers please get in touch.