This image and diagram helps explains why so many development or change programmes struggle to effect real changes in individuals. We are so used to putting people in rooms or pointing them towards e-learning portals and filling them up with lots of fantastic , practical tools and models for them to use. However, unless we also provide the time and means for them to really understand how an individual’s unique perceptions and thinking drive that individual’s unique behaviour, then they won’t make the breakthroughs that will allow them to recognise when and how they can use the fantastic, practical tools they have been […]